Why am I receiving "There was a problem authenticating" error when attempting to log in?

The error can be received for a variety of reasons:

1. Incorrect username or password

• • Confirm that you are using the latest version of the password and validate that there are no errors in your email address.
  • Reset your password by clicking the "Forgot your password?" beneath the Sign In button and following the instructions.

2. Your account has been disabled.

• • If you suspect that your account has been disabled, please contact your HYAS Insight or Protect Administrator to inquire.

OR

• • If you're unsure who your HYAS Insight or Protect Administrator is, reach out to Client Support by clicking the Support? button on the bottom right of the Help Centre to inquire about the status of your account.

3. Recent updates to the tool could require you to clear your browser's cache. The instructions are linked below:

• • Firefox
  • Chrome
  • Edge