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  1. HYAS
  2. FAQs
  3. General

General

  • Ways to Contact Client Support
  • How do I submit a request for support?
  • How do I check the status of a support ticket or look for information about previous tickets?
  • Why is zendesk refusing to connect?
  • Why am I receiving "Email address / password combination is incorrect" error when attempting to retrieve an attachment sent by HYAS Support?
  • Why am I receiving "There was a problem authenticating" error when attempting to log in?
  • How do I reset my password?
  • I replaced my phone, how do reconfigure my 2FA?
  • I accidentally cleared the one-time 2FA QR code, how do I obtain a new QR code?
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